Refund Policy
We understand that financial commitments require careful consideration. Our refund policy is designed to be fair and transparent, ensuring you have peace of mind when choosing ziravonthalios's cash flow management solutions.
Last Updated: January 15, 2025Refund Eligibility Criteria
Refunds are available under specific circumstances to ensure fair treatment for all our customers. We've structured our policy to balance customer satisfaction with operational sustainability.
- Service cancellation requests made within 14 days of initial subscription activation
- Technical issues that prevent access to core platform features for more than 72 consecutive hours
- Billing errors or unauthorized charges verified by our finance team
- Duplicate payments processed due to system errors
- Service downgrade requests where the difference exceeds R500
Important Notice
Educational courses and training materials are not eligible for refunds once accessed or downloaded. This policy helps us maintain the integrity of our educational content.
Refund Process Timeline
Submit Request
Contact our support team through email or phone with your refund request and supporting documentation. Include your account details and reason for the refund.
Review Process
Our team reviews your request within 3 business days. We may contact you for additional information or clarification during this period.
Decision Notification
You'll receive an email notification with our decision and next steps. If approved, we'll initiate the refund process immediately.
Processing Complete
Refunds are processed according to the payment method timeline shown below. You'll receive confirmation once the refund appears in your account.
Refund Scenarios
Full Refund
Available for cancellations within 14 days, technical failures, or billing errors. Covers the complete subscription amount for the current billing period.
Partial Refund
Calculated on a pro-rated basis for mid-cycle cancellations or service downgrades. Based on unused service time remaining in the billing period.
Credit Applied
Account credits for future billing cycles when immediate refunds aren't applicable. Credits never expire and can be used for any ziravonthalios services.
Service Extension
Additional service time at no cost when technical issues or service interruptions affect your experience. Automatically applied to your account.
Processing Times by Payment Method
Non-Refundable Items
Certain services and products are not eligible for refunds due to their nature or industry standards. This helps us maintain service quality and protect intellectual property.
- Consultation fees for completed sessions with our financial advisors
- Custom report generation and analysis services already delivered
- Third-party integration setup fees once connections are established
- Training materials accessed or downloaded to your device
- Premium support services already rendered
Special Circumstances
We understand that exceptional situations may arise. While our standard policy covers most scenarios, we evaluate unique circumstances on a case-by-case basis.
Examples include medical emergencies affecting business operations, natural disasters impacting your ability to use our services, or significant changes to your business structure that make our platform unsuitable.
Documentation supporting your special circumstances request will be required. Our management team reviews these cases personally to ensure fair treatment.
Need Help with a Refund?
Phone: +27768673820
Address: 17 Packer St, Jan Cilliers Park, Welkom, 9459, South Africa
Our support team is available Monday through Friday, 8:00 AM to 6:00 PM SAST
Policy Updates
This refund policy may be updated periodically to reflect changes in our services or legal requirements. We'll notify existing customers of significant changes via email at least 30 days before implementation.
The most current version of our refund policy is always available on our website. By continuing to use ziravonthalios's services, you acknowledge and agree to the terms outlined in the current policy version.